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Customer satisfaction
Our firm has developed its very own model to study and follow the evolution of an industrial clientele's satisfaction. This model can be applied throughout the organization's operations.

To this model can be added personalized approaches. These are done not only to assess, at a specific point in time or over a certain period of time, the quality of service that is provided, but also to understand the different expectations the clients, (or even non-clients), of the organization may have expressed.

  Identification of expectations
  Satisfaction assessment
  Loyalty assessment
  Tracking of loyalty
  Tracking of satisfaction
  Analysis of complaints

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